First Alert Store Canada Contact US
Thank you for visiting FirstAlertStore.ca. If you have a question, we'd love to help you! To ensure we best address your questions, it's important that you direct your inquiry to the right people. Please read over the below information and choose the section that best matches what you are looking for.
If you have a pre-sales question before you place your order:
If you need to make a change to your order:
If you want to track the status of an order you already placed:
For Parts, Technical or Warranty Related Product Inquiries:
Our goal is to provide our customers with the best products available. We conduct extensive testing on each product to look for the best compatibility, fit, finish, ease of use and quality. In the event you are dissatisfied with a product, please contact us within 30 days of the shipment date at our returns department for an RMA (Return Merchandise Authorization) number so that we can ensure proper tracking of your return.
- You must contact us within 30 days from the date you receive your item for First Alert Store to process your return.
Once we receive your RMA request, we will issue an RMA instructional e-mail, which will explain how and where to ship the returned items to.
Please check your spam/junk mail folder for the instructional e-mail
After we receive your return, please allow 10 business days for us to process your transaction. Items that are considered as Drop Ship / Direct Shipment via Manufacturer could take additional processing time.
Shipping charges will NOT be refunded (this includes the original shipping charge and the return shipping charge).
Any packages shipped to us without an RMA will be refused at time of delivery.
All returns have a 10-30% re-stocking fee, unless they were damaged in transit or are defective.
All sales on clearance items are final and are not returnable.
For all items purchased through the online brand store all warranties start from the date of purchase with applicable receipt.
Please email us at sales@FirstAlertStore.ca or call 847-991-4385 to start your return.
Our friendly sales staff is ready to help! We have wholesale and bulk pricing options available for all qualified customers. If you believe you are a good candidate for our bulk purchase program please call 847-991-4385 or email sales@FirstAlertStore.ca with information (items of interest, quantity required, contact info, ect...) on what you would like to purchase. Please note, our sales staff is only available Monday through Friday from 9am-5pm CST.